Step & Stone

Make a Living | Do What You Love | Stand by Your Values

rekindle the flame with your business

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It’s the month of love! So, obviously, we are going to talk about it.  Sometimes, no matter how much love we once felt, we have to rekindle the flame.

For most people, 2020 was an insane year where we had to learn to exist in circumstances we had never anticipated. It was tough for businesses everywhere, with all of us needing to make tough decisions in order to stay afloat.

So, it’s totally understandable if you find yourself struggling to remember why on earth you made the decision to start your business in the first place!Continue Reading

a small business guide to improving customer experience

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It goes without saying that any business is nothing without its customers.

And with major companies shelling out millions to boost their customer relationships, it’s especially crucial for small businesses to strengthen their customer ties as well.

However, if you want your customers to fall in love with your company, you can’t solely rely on customer services. While this is indeed an important function, it’s only one stop in a customer’s journey with your company.

Instead, you should focus on the customer experience aspect of your business. Continue Reading

business wouldn’t grow – here’s why

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When I was starting my business 7 years ago, I thought I had it all figured out.

I had (what I thought) was a great idea, yet I still struggled to get customers.

My business wouldn’t grow.

Over many months of wasted time and effort, I learned that there were two critical things that I was missing.

And I learned that if I didn’t get those things straight, my business would never grow.

Watch this short video where I share what I learned and how these things may be holding your business back, too.Continue Reading

why entrepreneurs need resilience

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It’s a worrying time out there.  The world is effectively on lock down.  I’m taking the necessary precautions and am on a self-quarantine at home, after just having travelled back from the UK.

None of us have any idea what is going to happen in the coming weeks or months.  The long term impacts are the economy are yet to be felt.

But there will be some, that much is certain.

How are you holding up?  How is your resilience?Continue Reading

5 ways to grow your confidence

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Over the years, I’ve worked with 100s of business owners just like you – people who have a great business idea, tons of passion, and a willingness to work hard to turn their dreams into reality.

Yet even with passion and determination, there’s a lot that they don’t know when it comes to running a business.  So they often lack confidence in themselves and their abilities to pull it off.

They become scared to put themselves out there.

They worry about what people will say.

Many are afraid of failure.

Some are afraid of success.

grow your confidence, grow your business.

Continue Reading

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