Privacy Policy

DATA PROTECTION

Step and Stone Limited attaches great importance to the protection of your personal data and your right of self-determination with regard to information. The following privacy statement informs you about how the personal information you enter on our website is being processed.

SUPPLY OF PERSONAL DATA

In general, you can visit our website without revealing any personal information. You need to share personal information if you:

use our contact form
sign up for our newsletter
register for workshops & events
apply for any online or in-person support programs

We will process person-related data to the extent that is needed for dealing with your request. To answer a question, process your inquiry, or to enter into a client contract. After your request has been processed or in the case of the termination of a business relationship your data will be deleted or retained on our system it in accordance with legal retention periods.

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please submit your request via an e-mail to hello@stepandstone.com.

INFORMATION DISCLOSURE

We will disclose the personal data that you have disclosed to us without your express consent only to the extent that it is necessary to process your request, this includes disclosing your address to delivery services, payment providers, website service and maintenance, newsletter delivery etc. We will not disclose them to other third parties and in particular not sell them or otherwise pass them to commercial users.

BOOKING ONLINE

If you book our services online, we will process and use your specified personal data exclusively for execution of your request unless you have specifically accepted the use of your data for other purposes such as newsletter subscription.

If you sign up for our newsletter, we will send an e-mail to the registered e-mail address in which you will be asked to confirm your newsletter subscription (Double-Opt-In). This ensures that no third-party has misused your data. Under no circumstances will we sell your personal data for advertising or marketing purposes to third-parties or otherwise make them available for such. We will only share your personal information with technical services that are needed to deliver your newsletter. As a matter of course, you are free to unsubscribe to our newsletter service whenever you want by clicking on the unsubscribe button in the newsletter or sending an e-mail to hello@stepandstone.com.

As part of the registration of our newsletter, Aweber collects your e-mail address and any other optional data. We use this information solely to send you the newsletter. You can unsubscribe at any time via the link provided at the bottom of each newsletter or a notice to us. Your personal data is never made available to third parties (e.g. for marketing purposes) without your explicit prior consent and you can revoke your consent at any time.

COOKIES

What Are Cookies and Do We Use Them?

A cookie is a small piece of information sent by a Web site that may be saved on your hard disk by your computer’s browser. It holds information a site may need to interact with you and personalize your experience. At Step and Stone Limited, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at Step and Stone Limited. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can’t add merchandise to your bag and carry it to Checkout.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At Step and Stone Limited, you may choose to accept a persistent cookie to give you a more personalized shopping experience and to help you navigate our store more efficiently. We use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not.

Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At Step and Stone Limited, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your name, address, or payment information) is stored safely and separately on our secured servers, and you need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our Web site. In our physical store, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the Web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at Step and Stone Limited.

We may use your information in a number of ways, including the following:

To improve the content on our Web site. For example, we may use log files to find out which parts of our site or our products are visited most often.
To enhance your online experience. For example, we may use it to recognize you and welcome you to the site.
For marketing and promotional purposes. For example, we send out emails to our customers about products or events that we think may be of interest to them. Marketing and promotional emails will only be sent to those individuals who have opted into receiving email.
We also may send you offers for discounts or free services (e.g., coaching services or free tips) on our site.

ANALYTIC TOOLS

Personal data is only collected if you provide this on its own (for example when registering for our newsletter). Furthermore, no personal data is collected without your express consent.

We point out the data communication over the internet (e.g. via email) may pose a chance of security breach. Complete security of your personal data from the access of third parties is therefore not possible.

USE OF GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer and allow an analysis of the use of the website. The information generated by the cookie about your use of this site are usually sent to a server of Google in the US and stored there.

In the case of activation of the IP anonymization on this Web site, the IP address of Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area before. Only in exceptional cases, the full IP address is sent to a Google server in the USA and is shortened. On behalf of the operator of this site, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other website and internet related services to the site operator. Which is within the scope of Google Analytics that your browser sends IP address cannot be merged with other data held by Google.

You can prevent the storage of cookies by selecting the appropriate settings on your browser, we point out, however, that in this case, not all the features of this site are in full use. You can also extend the coverage of the generated by the cookie and prevent your use of the site-related data (including your IP address) to Google and the processing of these data by Google, by following the link below the available browser plug-in Download and install. Given the debate about the use of analytical tools with full IP addresses, we would like to point out that this website uses Google Analytics with the “_anonymizeIp ()” is used and therefore IP addresses are processed only shortened to reduce the anonymity.

GOOGLE ADWORDS TRACKING

This website uses Google AdWords conversion tracking, a web analytics service provided by Google Inc. (“Google”). Google AdWords Conversion Tracking also uses “cookies” that are stored on your computer and allow an analysis of the use of the Website by you. The information generated by the cookie about your use of this website to a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other website activity and internet related services.

In addition, Google may also transfer this information to third parties, unless required by law or if third parties process the information on behalf of Google. Google will not associate the data with other data held by Google. You can prevent the use of cookies in general if you prohibit in your browser to receive cookies.

RIGHT OF INFORMATION

You have the right to be informed free of charge about the data collected concerning your person, as well as the correction, barring or deletion of the data stored in your file. Please direct any corresponding request to hello@stepandstone.com.

How can you stop receiving an email from us?

Each email sent contains an easy, automated way for you to cease receiving an email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to hello@stepandstone.com.

Privacy Policy Changes

This policy was updated on 25 July 2023

privacy policy